What we collect
- Account data: your email address and, if you give it, your name.
- Payment data: processed by our payment provider; we do not store full card numbers.
- Technical data: IP address, device type and connection logs needed to deliver streams, enforce connection limits and prevent abuse.
- Support messages you send us.
How we use it
- To create your account, deliver the service and provide support.
- To process payments and prevent fraud.
- To send service notices such as maintenance or plan expiry reminders.
Sharing
The site loads Crisp for live chat. If you use chat, the messages and technical information needed for the widget are processed by Crisp. Opening a WhatsApp link takes you to WhatsApp, where its privacy terms apply. The prepared message is not sent until you choose to send it.
Email requests use your chosen email application. If a contact form is enabled, its entries go to the form service configured for this website. Hosting and payment providers may also process information needed to deliver those services. Contact us if you need details about a provider involved in your request.
See Crisp’s privacy policy and WhatsApp’s privacy policy for their handling of data. Our contact page also offers email if you prefer not to use the chat services.
Retention and your rights
We keep account data while your account is active and for a limited period afterwards for legal and accounting reasons. Depending on your state (for example California, Virginia, Colorado or Texas), you may have rights to access, correct or delete your data. Email support@iptvv.us.com to make a request.